Returns & Exchanges

At SaunaKits, we want you to be completely satisfied with your home wellness sanctuary. If your purchase doesn't meet your expectations, you can return your sauna components within 30 days of delivery in their original, unassembled packaging.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare for Shipping

Carefully repackage all items in their original crates or boxes, ensuring all hardware and assembly manuals are included to avoid restocking fees.

3

Dispatch the Package

Affix the provided shipping label and schedule a freight pickup or drop off the package at an authorized shipping center.

4

Receive Your Refund

Once our warehouse inspects the returned kit and confirms its condition, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing